Customer Service Administrator

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Administrator on a permanent basis.

Salary: £26,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Providing comprehensive administrative support, coordinating with various departments
throughout the organization
- Generating and analysing reports to identify trends and proactively address potential issues
and compiling statistical data for board meetings
- Monitoring marketing board stock levels, back orders, raising works orders when required
and provide regular updates to the relevant departments
- Coordinating and scheduling deliveries with key customers
- Liaise with the warehouse to investigate delivery incidents, identify issues, analyse trends,
collate information to report findings to senior team
- Coordinate goods collections with external carriers, collaborate with internal teams,
monitor carrier performance, and produce data-driven reports to support the improvement
of collections
- Handling the processing of replacement orders through SAGE and internal systems
- Monitoring arranged collection data, such as failed collections and reoccurring issues
- Prepare and finalize the necessary courier customs documentation for Irish deliveries and
returns
- Oversee the allocation of all email inquiries from the admin inbox
- Managing daily delivery reports from carriers, liaising with carriers, Customer Service, and
the warehouse to resolve any delivery issues. Handling all claims and cross-checking carrier
invoices against the claims to ensure accuracy, in collaboration with the admin team
- Working collaboratively with the warehouse, upgrading/amending customer orders, running
reports and ensuring customer orders are despatched without issue
- Handling sample requests, processing marketing orders, and managing internal orders
across affiliated companies
- Analyse carrier performance data, identifying trends and root causes of failed deliveries,
such as address issues, weather delays, or logistic failures
- Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and
managing claims arising from any failed deliveries
- Scanning and verifying documents for upload to our archive system
- Providing support for house accounts
Job Description Template v.(phone number removed) Page | 2
- Update and manage HS Code information on the Government TSS portal to ensure seamless
deliveries to Northern Ireland
- Ensuring that NI declarations are submitted accurately and do not require any further
intervention
- Collaborate with other departments, including customer service, quality, and warehouse
support, to ensure smooth operations and customer satisfaction
- Work with various departments to troubleshoot and resolve operational challenges,
ensuring minimal disruption to customers
- Managing and replenishing stationery inventory
- Managing switchboard overflow and providing full reception support, including greeting and
checking in visitors, as well as handling incoming mail
- Perform any other administrative tasks as needed to support customer service and the
broader team