Customer Service Administrator

Job Title: Customer Service / Administrator
Salary: Circa £28,000 (depending on experience)
Job Type: Permanent, Full-Time
Working Hours: Monday – Friday (approximately 9:00am – 5:00pm, hours to be confirmed)

The Opportunity
We are currently recruiting for a Customer Service / Administrator to join a well-established and growing transport and logistics business. This is a fantastic opportunity to become part of a close-knit, supportive team within a vibrant and friendly office environment.

The company has built a strong reputation within the transport sector and is led by a hands-on and approachable owner who values teamwork, reliability, and maintaining a positive workplace culture. Employees are genuinely valued, and the company prides itself on offering a welcoming and collaborative working atmosphere.

Key Responsibilities

• Handling customer enquiries via phone and email in a professional and timely manner
• Providing updates on deliveries and resolving customer queries
• Supporting the wider operations and transport teams with daily administrative tasks
• Processing bookings, orders, and maintaining accurate records
• Liaising with drivers, customers, and internal teams to ensure smooth operations
• Managing documentation and general office administration
• Ensuring a high standard of customer service is maintained at all times

Requirements

• Previous experience in a customer service or administrative role
• Experience within a transport, logistics, or distribution environment
• Strong communication and organisational skills
• Ability to manage multiple tasks in a fast-paced environment
• Good attention to detail and problem-solving abilities
• Confident IT skills including Microsoft Office and internal systems
• A positive and proactive attitude with the ability to work well within a team

What’s on Offer

• Salary circa £28,000 depending on experience
• Permanent position with a stable and reputable transport business
• Monday to Friday working pattern
• Friendly, vibrant office environment
• Supportive management and positive team culture
• Opportunity to join a company with strong industry experience

If you are an organised and customer-focused professional looking to join a friendly and supportive team within a busy transport environment, we would love to hear from you.