Customer Service Administrator

Customer Service Administrator - Billing

On-site, 5 days per week | Cwmbran, Wales

We''re looking for a Customer Service Administrator (Billing) to support our client''s customers with airtime billing, SIM management, and order processing. You''ll handle enquiries, maintain accurate records, and work with internal teams to deliver excellent service.

Key Responsibilities

• Manage billing enquiries, SIM renewals, and invoice processing.

• Support customer enquiries via email, phone, and service desk.

• Maintain accurate records, contracts, and internal systems.

• Assist with troubleshooting, ticket management, and customer updates.

• Collaborate with Finance, Sales, and Service teams to resolve issues.

About You

• Strong admin background with attention to detail.

• Excellent communication and customer service skills.

• Organised, adaptable, and proactive in problem-solving.

• Confident with Microsoft Office; billing/telecoms experience is a plus.

If interested please click apply today!

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