Customer Service Administrator

Job Title: Customer Service Administrator
Location: Leicester, Whetstone, LE8
Type: Permanent
Industry: Administration
Salary: -27kpa plus excellent company benefits

Workchain is currently seeking a Customer Service Administrator for our client in Leicester, LE8 on a permanent basis.

You will be the primary point of contact for the business clients, building strong relationships, providing exceptional support and ensuring excellent levels of customer service.

Key Responsibilities:

• Processing customer orders
• Respond to customer and client emails and queries proving excellent levels if customer service -
• To be responsible for managing customer account issues
• Build and nurture long term client relationships, driving satisfaction and retention
• Respond promptly and professionally to emails and phone inquiries ensuring clear communication
• Efficiently manage multiple email inboxes to maintain timely responses
• Work closely with internal teams to ensure smooth order processing and fulfilment
• Handle and resolve order related issues while keeping clients informed

Key Experience:

Ideally candidates will have an experience of working within a customer service and administration support role.

• Strong written and verbal communication skills, coupled with excellent problem solving capabilities
• Organized with strong time management skills, ensuring accuracy and efficiency in all tasks
• Capable of working independently while managing multiple responsibilities
• Proficient in Microsoft Word, Excel and PowerPoint to enhance productivity

Hours of work are Monday to Friday 8.00am to 4.30pm. -

The starting salary is up to -27kpa, with excellent company benefits.

Please apply online and complete the application form to be considered for this position.