CUSTOMER SERVICE ADMINISTRATOR

Production Administrative Account Handler
Salary: £27,000 – £28,000 | Location: Tewkesbury

We are looking for a Production Administrative Account Handler to join our clients thriving Point of Sale/Point of Purchase production department. This role would suit someone from a customer service background, ideally with experience in the print industry, who enjoys working in a fast-paced environment and liaising with clients and suppliers.

Reporting to the Production Team Leader, you’ll work closely with management, design, warehouse, and installation teams to ensure projects are delivered on time, to specification, and to the highest standard of service.

What you’ll be doing:

• Handling client accounts from brief through to delivery/installation.
• Preparing quotes, processing orders, and coordinating suppliers.
• Answering client queries and resolving any issues.
• Coordinating across departments to ensure smooth project delivery.
• Providing cover for colleagues during holiday/sickness and supporting general office administration as required.

What we’re looking for:

• Strong communication skills – verbal and written, internal and external.
• Ability to manage and prioritise a busy workload.
• A proactive team player who can also work independently.
• Previous experience in customer service, preferably within the print or production industry.
• Willingness to learn, adapt, and rise to new challenges.

What we offer:

• Competitive salary starting at £27,000, rising to £28,000 after successful 6-month review.
• Full-time hours: Monday to Friday, 09:00 – 17:30 (1-hour lunch).
• 31 days holiday (including bank holidays, pro-rated).
• Company pension scheme.
• Company sick pay (dependant on length of service).
• Free on-site parking.

This is a fantastic opportunity for someone with a strong customer service mindset who wants to develop their skills in a creative, production-driven environment.

Please send you cv to (url removed)

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