Customer service administrator

Are you experienced with administration work? Do you have experience in customer service with administration? We have an opportunity for a Customer service administration in Hucknall location.

Job Title: Customer service administration

Duration: Long term contract

Location: Hucknall

Salary: -12.50 p/h

Working hours: 35 hours

Main Purpose of the Role:

• Facilitate the accurate and timely execution of transversal business processes across Customer Services and Back Office functions
• Monitor performance of business processes to ensure outputs meet required standards (accuracy, efficiency, quality, and timeliness)
• Provide administrative support to the Invoicing Team, including creating, downloading, and outsourcing customer invoices
• Handle customer requests relating to purchase orders and copy invoices, ensuring queries are resolved promptly
• Monitor and manage multiple shared inboxes, triaging and responding to a wide range of customer queries
• Create new customer accounts accurately within the ERP system
• Process amendments to existing customer accounts in a timely and compliant manner
• Ensure data integrity across systems and maintain up-to-date records
• Execute a wide range of customer service administration tasks, working within defined targets and KPIs
• Collaborate with colleagues and other departments to ensure consistent service delivery
• Identify opportunities for process improvements and contribute to efficiency initiatives

Necessary Experience:

• Bachelor''s degree or equivalent qualification or experience required
• Strong communication skills with the ability to liaise confidently across teams and with customer''s
• Excellent attention to detail and high level of accuracy in data entry and documentation
• Logical problem-solving ability with a proactive and solution-focused approach
• Ability to work under pressure in a target-driven environment, while managing multiple priorities
• Strong organizational and time-management skills
• Strong experience in use of analytical tools and software

If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.