Customer Service Administrator

Join Our Team at Grange Energy Services!

Grange Energy Services Limited is a well-established and growing company, proudly delivering expert services and solutions in heating, renewables, and ventilation.

Due to a significant increase in demand for our ventilation services, we’re excited to be expanding our team – and we’re looking for a Customer Service Administrator to join us!

We're on the lookout for a highly organised and customer-focused individual to play a crucial role in our friendly, fast-paced team.

The Role – What You’ll Be Doing:

As our Customer Service Administrator, you’ll play a key part in keeping our team running like clockwork! Your days will be varied and rewarding, with a focus on organisation, communication, and delivering excellent customer care.

You will:

• Support the day-to-day operations of our service team, helping to organise schedules and maximise productivity
• Be the first point of contact – handling inbound and outbound calls, managing service desk emails, and responding to customer queries
• Liaise with customers to confirm appointments, and rearrange schedules when plans change or priorities shift
• Maintain accurate system records and client information, with regular use of spreadsheets
• Keep everyone in the loop – providing clear progress updates to clients, the team, and management
• Escalate technical queries and monitor, ensuring a timely and effective resolution
• Assist with basic finance tasks, including payment allocations, raising invoices, account reconciliations and statement distribution
• Build strong relationships with our valued customers, always aiming to provide friendly and high-quality service

We’re looking for someone who brings the following strengths to our team:

• Proficient with Microsoft Word and Excel
• Great eye for detail, with a high degree of accuracy
• Strong communicator – both in writing and face-to-face – with a friendly and professional style
• Naturally well-organised, able to balance tasks and keep on top of priorities
• Calm and focused, delivering great work even when things get busy

This is a full time office-based role at the heart of our operations, playing a key part in keeping everything running smoothly. If you’re organised, enjoy working with people, and take pride in delivering outstanding customer service while offering cheerful, hands-on support to a close-knit team, we’d love to hear from you