Customer Service Administrator

We are working with an award winning employer to find a Customer Services Administrator in the Witham area to join their team.

As part of the role you will be working within the science and research industry, liaising with both UK and International clients; primarily on email. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.

Main Duties and Responsibilities

• Championing core values and ethics, proactively following group policies.
• Daily Management of your portfolio with focus on high quality service delivery primarily via email
• Building strong relationships with clients
• Producing electronic certificates, reports and invoices in an accurate and timely manner
• Data management of job progress system and client information
• Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
• Contributing to credit control activities as required to enable prompt payment
• Undertaking and providing training activities as required
• Ability to problem solve and find solutions to complex queries
• Ability/willingness to assist in other areas of the Metals & Minerals business from time to time, as and when required
• Pro-active participation in:
• Team meetings and following through actions/projects
• Contributing to upkeep and improvement of office processes and procedures
• Keep up to date with market intelligence and best practises
• Build strong links with other internal departments (sales and marketing, laboratory, finance, other coordination teams, legal)
• Attend client meetings and events as and when required
• Responsibility to ensure all Quality, Health, Safety and Environmental tasks are completed within a timely manner.
• Adherence to quality Key Performance Indicators
• Adherence to all legal requirements
• Involve in overall process improvement

Deliverables

• Follow set quality key performance indicators
• Ensure all daily, weekly, and monthly priorities are completed efficiently and effectively
• Adherence to latest sanction controls, financial controls and other legal requirements

Experience

Educated to A level standard (or equivalent experience/qualification).

Ability to communicate to a high standard.

Ability to manage time effectively.

Flexible, innovative and creative.

Customer focused.

Benefits

The great benefits of working for this company are below.

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays (Pro Rata)
• Life Assurance - 3x cover
• Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work - Flex Self Funded Via Vivup
• Tech-scheme (White Goods) - Flex Self Funded Via Vivup
• Gym Membership discount vouchers - Flex Self Funded Via Vivup
• Discounts/Perks - Flex Self Funded Via Vivup
• Car Salary Sacrifice - Flex Self Funded Via Vivup
• Receive external training

Additional Notes:
Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.