Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR

DONCASTER / HYBRID

£27,000 + BENEFITS + BONUS

12 MONTH FTC

MONDAY – FRIDAY 9AM – 5PM

Our client, within Financial Services, is looking for a Customer Service Administrator to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Customer Service Administrator is responsible for providing support for the onboarding of new customers and ensuring all paperwork is present and correct, working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Administrator your key duties will include:

• Taking telephone queries from customers, internal teams and 3rd parties
• Responding to emails and letters
• Completing onboarding for new customers, ensuring all checks have been completed
• Updating all systems with accurate information
• Ensuring all admin and paperwork is present and correct, working to FCA regulations
• Collating data to produce monthly reports for management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Administrator, you must have:

• Previous telephone-based Customer Service experience is essential
• Previous admin experience is essential
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong attention to detail
• Ability to multi-task and prioritise during busy periods

NEXT STEPS

If you’re interested in becoming a Customer Service Administrator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!