Customer Service Administrator

Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.Responsibilities: - Ensure all customer complaints and queries receive a first response- Investigate issues thoroughly to identify root causes and determine appropriate solutions- Accurately log and manage cases within the company''s system- Proactively keep customers updated on the progress of their enquiries- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales- Monitor and manage your own workload to ensure timely resolution of cases- Escalate issues when additional support is required- Maintain high standards of customer service and professionalism at all timesCandidate Attributes:- A self-motivated team player- Excellent organisation, time management and administration skills- Able to prioritise workload- Able to work under pressure and remain calm- Customer service can do attitudeHours: Monday - Friday, 8.30am - 5pmSalary: Starting £26,748 per annum (tiered pay which you can progress through with ..... full job details .....