Customer Service Administrator and Call Handler

Position: Customer Service Administrator and Call Handler Contract Type: Temporary, full time (40 hours per week)Shifts: Monday-Friday, 8am-5pm Salary: 12.71- 13 per hour + Holiday Pay + Additional Benefits Location: Brentwood, Essex (must have own car due to location) Adecco Romford and London East are seeking a proactive and customer-focused Customer Service Administrator and Call Handler to join our growing team. Key ResponsibilitiesManage inbound and outbound customer calls in a professional and friendly mannerContact customers to arrange and confirm appointments and provide updates on scheduled worksAct as the main point of contact for customer queries, ensuring timely resolution within agreed service levelsHandle customer complaints and escalations with empathy, professionalism, and a focus on positive outcomesCoordinate with planning, operational, and field-based teams to resolve issues and support service deliveryMaintain accurate customer records and update CRM and operational systemsInvestigate customer concerns, track actions through to completion, and ensure clear communication throughoutProduce and maintain records, reports, and audit trails where requiredSupport continuous improvement initiatives and contribute to achieving customer service and performance targets Skills and ExperiencePrevious experience in a customer service, customer support, administration, or call centre environmentExcellent communication and interpersonal skills, both verbal and ..... full job details .....