Customer Service Administrator

Customer Service Administrator Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we''d love to hear from you. We''re delighted to be partnering with a well-established and growing manufacturing business in Ledbury that is looking to welcome a Customer Service Administrator to their friendly and supportive team. This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and making a real difference every day.As the key point of contact for customers, you''ll play a vital role in ensuring a seamless customer journey from order placement right through to delivery. Working closely with internal departments and external customers, you''ll be responsible for delivering outstanding service while maintaining strong working relationships. This is a varied and rewarding role that would suit someone who is organised, proactive, and passionate about providing an exceptional customer experience. What You''ll Be Doing Managing customer orders from receipt through to delivery using CRM and ERP systems Building and maintaining strong relationships with customers and internal teams Supporting customer service performance reviews and contributing to continuous improvements Handling customer queries and complaints professionally, ensuring timely resolutions Collaborating with production, planning, and supply chain ..... full job details .....