Customer Service Administrator

Customer Service Administrator - Temporary Location: SheffieldWorking Pattern: Monday to Sunday on a rota basisWorking Hours: 8:00 AM - 4:30 PM (flexibility may be required during peak periods, including student move-in and move-out weekends)Reporting To: Assistant Scheme ManagerAbout the RoleWe are seeking a friendly, organised, and proactive Customer Service Administrator to join our student accommodation team in Sheffield. This is an exciting opportunity for someone who enjoys providing excellent customer service and supporting the day-to-day operation of a busy residential scheme.Key ResponsibilitiesActing as the first point of contact for student enquiries via telephone, email, letter, and face-to-face interactions, directing queries to the appropriate team members where required.Handling a wide range of enquiries from students, parents, universities, and other business stakeholders.Providing excellent customer service, ensuring enquiries and feedback are responded to promptly and professionally.Resolving customer issues where possible or escalating them through the appropriate channels.Managing incoming and outgoing post, including overseeing the student parcel collection system.Carrying out front-of-house and reception duties.Preparing written correspondence and administrative documentation as requested by the management team.Receiving and processing student payments.Supporting the Scheme Manager with financial administration, including daily cash and card banking ..... full job details .....