Customer Service Administrator

Customer Service Administrator

Location: Evesham
Contract Type: Temporary until approx. September 2026 (this could be extended)
Start Date: ASAP

About the Role

We are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded.

Key Responsibilities

• Manage the complete order process from receipt through to delivery using CRM and ERP systems.
• Work closely with Planning, Supply Chain, Production, Logistics, Finance, Sales and other key departments to ensure customer requirements are met.
• Communicate proactively with customers regarding order status, delays and alternative solutions when required.
• Prepare for and lead regular customer performance review meetings.
• Manage customer requests and share relevant customer insights and forecasts with internal stakeholders.
• Monitor finished goods inventory and aged stock in collaboration with cross-functional teams.
• Handle customer complaints, ensuring they are recorded accurately and resolved promptly.
• Coordinate product returns and expedite urgent shipments where necessary.
• Support finance processes, including credit/debit note requests and invoice dispute resolution.
• Maintain customer records, service agreements and key account information.
• Identify opportunities for process improvement and support continuous enhancement of customer service performance.

What We''re Looking For

Experience & Qualifications

• Previous experience in a customer service, customer account management or similar role.
• Experience within a manufacturing or production environment would be advantageous.
• Experience using ERP and CRM systems, with SAP and Salesforce knowledge desirable.
• Strong Microsoft Excel skills.
• Good communication skills, both written and verbal.
• Full UK driving licence preferred.

Skills & Attributes

• Strong customer focus and commitment to delivering excellent service.
• Excellent communication and interpersonal skills.
• Ability to build strong working relationships with customers and colleagues.
• Strong organisational and time management skills.
• Results-driven with a proactive approach to problem-solving.
• Self-motivated and able to work independently as well as part of a wider team.
• Flexible, adaptable and committed to continuous improvement.

Working Hours & Location

• Evesham based
• Monday to Friday, 8:30am - 5:00pm
• One-hour lunch break
• -14.36 to -15.38 per hour (Weekly Pay) & Holiday Pay
• This is a fully office-based role (100% on-site) with no homeworking

Why Join Us?

This is an exciting opportunity to join a supportive and collaborative team where you will have the chance to make a real impact on customer satisfaction and business performance. Our client offers a dynamic working environment, opportunities for professional development, and the chance to build strong relationships with customers and colleagues across the business.

If you are passionate about delivering outstanding customer service and are looking for your next challenge, we''d love to hear from you.

How to Apply:

Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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