Customer Service Administrator

Customer Service Administrator

Location: Northwich

Contract type: Temporary for up to 3 months

Working schedule: Monday - Friday (Office based)

Hours: 8am - 5pm

Rate of pay: -13.50ph

Adecco are recruiting for an experienced Customer Service Administrator to support our client based in Northwich on a temporary basis for up to 3 months.

The successful candidate will support operations from order receipt through to installation and completion, liaising with customers, internal teams, and field engineers to ensure accurate documentation and smooth scheduling for seamless delivery and installation.

Key responsibilities:

• Process customer orders accurately, ensuring all documentation and specifications are complete
• Raise works orders and job packs using internal systems (Sales Logic / Job Logic)
• Track orders through the manufacturing process and liaise with the factory on production timelines and material availability
• Plan, schedule, and coordinate field engineers'' workloads and site visits
• Prepare job sheets, installation packs, and supporting documentation
• Support contract administration, procurement activities, and project milestones
• Maintain accurate project and compliance records, including RAMS and permits Act as a main point of contact for customers, providing updates on order status and installation dates
• Communicate effectively with Sales, Manufacturing, Finance, and Operations teams

What we are looking for:

• Highly organised with excellent attention to detail
• Strong administrative and coordination skills in a fast-paced environment
• Confident communicator, comfortable liaising with customers and internal stakeholders
• Able to manage multiple priorities while meeting deadlines
• Proficient in using internal systems and standard Microsoft Office applications
• Previous experience in order processing, project coordination, manufacturing, or engineering environments is desirable

If this role is of interest to you, please apply with your most up to date CV!

Why Adecco:

* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.