Customer Service Administration Support

• In this role, you will perform a wide range of administrative duties across multiple communication channels, ensuring that customers, partners and internal teams receive timely and accurate support.
• Your responsibilities will include handling B2B and partnership requests as well as providing empathetic and service-oriented support to B2C customers.
• After analysing requirements from field engineers, you will help secure accurate job closures and enable seamless internal processes.
• By coordinating consumables and supporting cross-branding procedures for spare parts, you will contribute to efficient field operations.
• Together with colleagues from Customer Care, Planning, and Spares, you are part of an interdisciplinary effort to streamline workflows and boost overall service delivery.
• By using data spreadsheets, digital tools and Salesforce reporting, you ensure that customer correspondence and operational updates are dispatched accurately and efficiently.

Requirements

• Experience in an administration environment, ideally within a service-oriented or customer-focused setting
• Excellent communication skills
• Ability to work independently as well as collaboratively in a team
• Flexibility and reliability in daily tasks
• Organisational skills to manage diverse tasks and shifting priorities
• Experience with customer databases, scheduling systems, and dispatching tools
• Ability to work confidently with postcode mapping and geographical data
• Familiarity with Salesforce reporting or similar platforms is beneficial

part time - 30 hours