Customer Service Administration

Are you an experienced administrator with strong coordination skills and a passion for delivering excellent customer service? We''re recruiting urgently for a Customer Service Administrator to join a leading organisation in the commercial vehicle systems sector. This is a fantastic opportunity to support a busy service department and help keep nationwide engineering operations running smoothly.Hours: 37.5 per week, Monday-Friday (09:00-17:00)Salary: £26,000-£28,000 per annumLocation: Fully Office based, Reading (RG4) What you''ll be doing:Act as the first point of contact for all service enquiries via phone and email.Log, triage and manage service requests using Zendesk.Schedule and allocate field engineering jobs through the BigChange portal.Coordinate planned and reactive service visits, ensuring deadlines and SLAs are met.Liaise with engineers, technical teams and customers to maintain clear communication.Maintain accurate service records, job notes and compliance documentation.Assist with producing service reports, follow-ups and administrative support tasks.Handle customer queries professionally and provide high-quality after-service support.What we''re looking for:5+ years office-based experience in administration, coordination or scheduling.Strong organisational skills and the ability to manage multiple priorities.Previous experience using service desk systems (Zendesk ideal).Experience using job scheduling systems such as BigChange is highly beneficial.Excellent ..... full job details .....