Customer Service Admin

Are you a people-focused professional who thrives in a fast-paced, customer service-led environment? Do you love helping others, staying organised, and creating a calm experience even in stressful situations?This is a fantastic opportunity to join the UK''s leading moving firm as a Move Manager, supporting customers through one of life''s biggest milestones - moving home.You don''t need removals experience; full training will be provided. What matters is your customer care, attention to detail, and ability to communicate with empathy and professionalism.The RoleAs a Move Manager, you''ll be the single point of contact for customers throughout their move - ensuring everything runs smoothly from start to finish. It''s a dynamic and rewarding position where you''ll use your communication and organisational skills to build trust, solve problems, and keep things moving efficiently.Key ResponsibilitiesAct as the main point of contact for customers throughout their moving journeyUnderstand customer needs and deliver an outstanding experienceHandle all administration accurately and within deadlinesProcess documentation in line with company and legal standardsIdentify opportunities to up-sell additional services and maximise revenueResolve customer queries and issues with professionalism and empathyMaintain service excellence and achieve personal and team KPIsCollaborate closely with colleagues to ensure a seamless serviceAbout YouMinimum 12 months'' experience in an administrative ..... full job details .....