Customer Service/ Account Manager

Customer Service / Account Manager TelecommunicationsLocation: Manchester (Office Based) Salary: £27,000 - £33,000 per annum (depending on experience)About the CompanyOur client is a well-established and growing telecommunications provider, delivering high-quality connectivity and communication solutions to businesses across the UK. Due to continued growth, they are looking to recruit a Customer Service / Account Manager to join their Manchester office.This is an excellent opportunity for someone who enjoys building strong customer relationships, providing outstanding service, and managing customer accounts within a fast-paced telecoms environment.The RoleAs a Customer Service / Account Manager, you will be the main point of contact for a portfolio of customers, ensuring they receive an exceptional level of service from onboarding through to ongoing account management. You''ll work closely with internal teams to resolve customer queries, manage account changes, oversee renewals, and identify opportunities to strengthen customer relationships.This is a fully office-based position in Manchester, offering a supportive team environment and genuine opportunities for career progression.Key Responsibilities Manage a portfolio of customer accounts, delivering a high standard of customer service.Build strong, long-term relationships with customers through regular communication.Respond promptly to customer enquiries via phone and email.Resolve customer queries and service issues ..... full job details .....