Customer Service Account Manager

Customer Services Account Manager Edenbridge - Kent Up to £35,000Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.As a Customer Services Account Manager, you will benefit from: A supportive team environment with clear processes in placeThe opportunity to work closely across sales, engineering and planning teamsAutonomy to manage your own accounts and make decisions within your remitA varied role covering customer service, quotations, order processing and escalationsCareer progression, including exposure to team leadership responsibilities As a Customer Services Account Manager, your responsibilities will include: Manage a portfolio of customer accounts, acting as their main point of contactProcess enquiries, quotations and purchase orders through the company''s ERP systemLiaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedulesAct as an escalation point for the Customer Service team on disputes and complex requestsCoordinate resolution of customer complaints and returns with relevant departmentsSupport and occasionally deputise for the Customer Services Manager As a Customer Services Account Manager, your experience will include: Previous B2B customer service experience, ideally within a manufacturing or ..... full job details .....