Customer Service Account Manager

Job title: Customer Service Account Manager

Salary: £30,000

Location: Luton

Benefits: 25 days holiday, discounted products, Hybrid working

What you would like to know about this employer?

• An established distributer with an impressive portfolio of selfcare products.
• Over 25 years industry experience, highly reputable employer who truly support and engage their employees

Purpose of the role:

To manage a portfolio of clients, providing exceptional end-to-end support through handling enquiries, processing orders, and delivering outstanding aftersales care.

Responsibilities:

• Managing customer Inbox, responding to all request promptly
• Independently supporting and nurturing a portfolio of customers
• Understand customer demands and proactively keep on top of their needs
• Responsible for processing all sales orders accurately and in a timely manner.
• Assist in project management by tracking deadlines and facilitating communication, assisting the Sales team with any additional support with customer files.
• Keeping an up-to-date record of all incoming stock delivery dates and delivery information.
• Tracking deliveries from the distribution centre and distribution contractors i.e, DPD, pallet network.

Skills and attributes

• Exceptional customer service experience
• Complaints handling
• Accurate order processing
• Able to demonstrate the ability to juggle multiple tasks and one time
• Passion about going over and above for the customer
• Highly organised with impeccable attention to detail

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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