ENVIRONMENTAL GRADUATE OR SOMEONE WITH EXPOSURE TO ENVIRONMENTAL AUDITING WITH A KNOWLEDGE OF ISO 14001 REQUIRED TO SUPPORT THE HEAD OF COMPLIANCE FOR A WASTE MANAGEMENT OPERATION TITLE: Customer Service Account Manager / Compliance Administrator SALARY: Circa 30-35,000 + bonus LOCATION: Wakefield / Castleford area PREVIOUS ROLES MAY HAVE BEEN: Customer Service Advisor, Account Manager, Compliance Administrator, Environmental Advisor, HSEQ Coordinator, Compliance Advisor, SHEQ Officer, Environmental Science Graduate, WEEE Compliance Officer ROLE: Customer Service Account Manager / Compliance Administrator Delivering high-quality support to internal and external stakeholders. Handle customer enquiries via phone and email, process member data accurately by type and weight, and analyse trends to ensure timely submissions to regulators. Ensure accurate account setup, maintain compliance records, and coordinate waste collections. Conduct telephone audits, resolve issues efficiently, and identify opportunities for upselling and cross-selling. Support process improvements and stay up to date with relevant regulations and guidance. EXPERIENCE: Customer Service Account Manager / Compliance Administrator You will have some exposure to some kind of safety and environmental compliance / auditing, or be an environmental science graduate You will have excellent customer service skills Ideally you will have experience auditing ISO 14001 and 18001 You will have excellent IT and ..... full job details .....