Customer Service Account Manager

Customer Service Account ManagerBootle Full-Time £27,000-£28,000 FTC with potential for permanent for the right personWe are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You''ll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.Key Responsibilities:Managing a portfolio of B2B customer accountsProcessing orders, arranging deliveries and handling billing queriesResponding to customer enquiries via phone and emailLiaising with operations and transport teams to ensure smooth service deliveryResolving queries and complaints efficiently and professionallyIdentifying opportunities to upsell where appropriateMaintaining accurate records, logs and customer dataAbout You:Minimum 2 years'' experience in account management or B2B customer serviceConfident using Microsoft Office (Word, Excel, Outlook, PowerPoint)Highly organised with strong time management skillsAble to work independently and as part of a teamPlease note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing. ..... full job details .....