Customer Sales Support Coordinator

ECHO Personnel is recruiting a Customer Sales Support Coordinator for one of our clients based in Corby. Our client is a fast-growing company operating in the garment decoration and print manufacturing sector, producing high-quality ready-to-press designs used by clothing brands and print shops across the EMEA region.This is a fantastic entry-level opportunity into a commercial career, offering progression into account management and sales development. You''ll start by providing excellent customer service and gradually build responsibility in supporting key accounts, sales activity, and CRM management as you grow within the business.THIS IS A PERMANENT ROLE !Key Responsibilities: Customer Service (Core of the Role)Be the first point of contact for customer enquiries, orders, and complaints via email and phoneManage the general inbox, ensuring all queries and orders are handled promptly and accuratelyLiaise with production and logistics teams to provide customers with accurate order updatesResolve customer issues efficiently and professionally, escalating when necessaryKey Account SupportSupport the Sales Director and senior team in managing a portfolio of key customer accountsBuild understanding of customer history, preferences, and ordering patternsAssist with sample requests, follow-ups, and coordination of meetingsDevelop strong day-to-day relationships with key client contactsSales Development (Progression Element)Maintain accurate records in HubSpot CRM, updating all ..... full job details .....