Customer Sales Success Executive

Customer Sales Success ExecutiveSalary: 35,000 basic + uncapped monthly commission ( 1,000- 3,000+ per month)Location: The Boatshed, Exchange Quay, Salford QuaysHours: Monday to Friday, 9:00am - 5:00pm (No evenings or weekends)Join a team that partners with one of the UK''s fastest-growing business rewards platforms.Our client are expanding rapidly and are looking for enthusiastic, professional Customer Success Executives to deliver an exceptional experience to every client.If you''re passionate about customer service, confident on the telephone and enjoy building relationships, we''d love to hear from you.What you''ll be doingAs part of our Customer Success team, you''ll support new and existing business clients by: Answering inbound customer enquiries and providing first-class support. Explaining the progress of applications and why a member of the sales team may be unavailable, before arranging suitable call-backs where required. Guiding clients step-by-step through setting up their accounts and helping them generate their first invoices. Contacting clients who have registered but have not yet completed their first transaction, identifying any obstacles and providing support to get them started. Building strong relationships with clients to maximise engagement with the platform. Identifying retention opportunities and ensuring customers continue to benefit from our service. Managing customer enquiries via telephone, email and CRM. Maintaining accurate records and ..... full job details .....