Customer Sales Agent

Customer Service and Operations CoordinatorLocation: Lancaster AreaHours: Monday to FridaySalary: Up to £30,000 DOEContract: Temporary to PermanentThe CompanyOur client is a growing and successful business seeking a Customer Service and Operations Coordinator to join their busy, fast-paced team. This is an excellent opportunity for someone who enjoys a varied role, thrives under pressure, and takes pride in delivering exceptional customer service.The RoleThis role combines customer service, administration, order processing, logistics coordination, and operational support. You will manage customer enquiries, process requests, coordinate deliveries, maintain accurate records, and support daily business operations.Key ResponsibilitiesManaging inbound customer enquiries via phone and emailResolving customer issues and providing first-class serviceProcessing orders, returns, replacements, and service requestsMaintaining accurate records within internal systemsCoordinating collections, deliveries, and operational activitiesLiaising with internal departments and external providersMonitoring and resolving delivery-related queriesRaising and managing claims where requiredProviding administrative support across the wider teamAbout YouWe''re looking for an organised, proactive individual who can manage multiple priorities and work effectively in a busy environment.Essential Skills and Experience:Previous customer service experienceStrong administration and organisational ..... full job details .....