Full time

Customer sales advisor

Birmingham
money-bag £25500 per annum
Posted Yesterday

Job Title: Customer Sales Advisor
Salary: £25,500 per annum
Bonus: £500 performance bonus every 6 months
Hours: Monday to Friday, 8 hours per day
Flexible start and finish time between 7:45 AM and 7:00 PM
Weekends: Required to work 1 weekend in every 3

Role Overview
The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.

Key Objectives

  • Deliver an exceptional customer experience at all times
  • Maximise sales and support the achievement of store financial targets
  • Recognise and act upon opportunities to increase occupancy and revenue
  • Maintain high standards of presentation and cleanliness
  • Ensure full compliance with health & safety guidelines for staff and customers
  • Follow all operational procedures and company policies consistently

Main Responsibilities
  • Respond to sales enquiries over the phone and face-to-face, advising on available services
  • Maximise every customer enquiry to achieve personal and team sales targets
  • Carry out administrative duties to ensure compliance with company procedures
  • Maintain a clean, organised, and professional environment
  • Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities
  • Forklift operation as required (training will be provided if applicable)
  • Implement and follow procedures to minimise and recover bad debt
  • Conduct regular physical inspections of the premises and customer areas
  • Perform general housekeeping and other ad hoc tasks as needed

Person Specification
  • To succeed in this role, candidates should demonstrate:
  • Strong written and verbal communication skills
  • Ability to speak clearly and actively listen to customer needs
  • Self-discipline, organisation, and attention to detail
  • Comfort working both independently and within a small team
  • Ability to confidently represent company services following training and induction

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