Customer Sales Advisor - Dyslexia Action Shop

Are you a customer service pro with a passion for helping people? Ever wanted to know how e-commerce worked? Have you ever wanted to set up an online shop business? Come and help us run our £1m turnover shop based in Canterbury selling materials to help professionals work with young people with SEND. The Dyslexia Action Shop is part of Real Group, a purpose-driven organisation dedicated to promoting inclusive education. At Real Group, our core values guide everything we do. You''ll be part of a supportive, mission-led team committed to making a meaningful difference in the lives of learners and educators. We offer flexibility for this to be a full-time or part-time position, depending on your availability. About the role: To provide direct, effective, and efficient customer service and sales support through phone and email communication with clients and the product fulfillment house. To process and progress customer orders using the various systems in a timely and efficient manner. Front-line Customer Support: Provide expert advice via phone and email, resolving queries, managing back-orders, and handling returns/refunds to ensure a positive customer experience. Order Management: Accurately process and manage incoming customer orders, ensuring timely fulfillment. Key Account Management: Build strong relationships with high-value customers, identifying opportunities for cross-selling and upselling. Website and Stock Management: Maintain accurate product listings and monitor ..... full job details .....