Customer Reviews and Insight Executive

Lovey Birmingham (Hybrid) Turn customer feedback into real impact Why Lovey? At Lovey, we''re on a mission to help businesses access the funding they need to grow, fast, simple, and stress-free. Since 2016, we''ve: Helped thousands of UK businesses Become a Top 15 fastest-growing finance company Earned a 4.9 Trustpilot rating Built a genuinely great place to work Now we''re looking for someone to help us keep that reputation strong The Role (aka what you''ll actually be doing) You''ll be the voice of our customers, making sure they feel heard, supported, and valued. Think: Driving 5 reviews Talking to customers and gathering real feedback Spotting trends and insights Turning feedback into actions the business can use Your day-to-day Chatting to customers after funding and asking for feedback Boosting our Trustpilot and Google reviews Responding to reviews (yes, even the tricky ones ) Keeping everything organised in HubSpot and trackers Spotting patterns in feedback (you''re basically a detective ) Checking out competitors and market trends Sharing insights with marketing, sales and leadership Requirements You''ll love this if you Enjoy talking to people and asking questions Are super organised (you love a good spreadsheet) Notice patterns others miss Can write clearly, naturally, and professionally Are curious about marketing, customers and trends Can juggle a few things without dropping the ball Bonus points Some experience in marketing, research, or customer roles ..... full job details .....