https://jobs.co.uk/job/customer-retentions-advisor-ftc-distinct-recruitment--274c6b57-20ac-46ba-bb30-5e0b7e0e3e68 RSS feed for Customer Retentions Advisor - FTC at Distinct Recruitment. en-gb Mon, 25 May 2026 23:18:45 GMT https://jobs.co.uk/job/customer-retentions-advisor-ftc-distinct-recruitment--274c6b57-20ac-46ba-bb30-5e0b7e0e3e68 https://jobs.co.uk/job/customer-retentions-advisor-ftc-distinct-recruitment--274c6b57-20ac-46ba-bb30-5e0b7e0e3e68 Sat, 23 May 2026 11:52:37 GMT Location: Peterborough | Salary: 26719.00-26719.00 Annual | Type: Contract | This fixed-term contract role is working within a people-focused healthcare business, providing a variety of high-quality medical products. Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service. You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers. Salary is £26,719 (Full-time equivalent) plus 5% bonus (not guaranteed) 25 days holiday (pro rata) - with option to buy an extra 5 days. Hours of work are 8.30-4.30, 9-5 or 9.30-5.30 Monday - Friday on a rota basis one in eight Saturday mornings - 8.30am - 12.30pm (this will be working from home) Hybrid working after training period - 2 days working from home a week OVERVIEW OF THE ROLE Contacting customers on a monthly basis, confirming orders and delivery detailsProcessing orders, advising on delivery times, and resolving any issues with deliveries/couriersProcessing prescriptionsLiaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptionsDealing with customer complaints,... Contract