Customer Retentions Advisor - FTC

This fixed-term contract role is working within a people-focused healthcare business, providing a variety of high-quality medical products. Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service. You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers. Salary is £26,719 (Full-time equivalent) plus 5% bonus (not guaranteed) 25 days holiday (pro rata) - with option to buy an extra 5 days. Hours of work are 8.30-4.30, 9-5 or 9.30-5.30 Monday - Friday on a rota basis one in eight Saturday mornings - 8.30am - 12.30pm (this will be working from home) Hybrid working after training period - 2 days working from home a week OVERVIEW OF THE ROLE Contacting customers on a monthly basis, confirming orders and delivery detailsProcessing orders, advising on delivery times, and resolving any issues with deliveries/couriersProcessing prescriptionsLiaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptionsDealing with customer complaints, responding to them appropriately and recording themInputting customer details, keeping records accurate and up to date ABOUT YOU Inbound and outbound customer service experience is essentialIT savvyTop-class communication and relationship-building skillsExperience of working in the Medical, Care, ..... full job details .....