Customer Retentions Advisor

Role: Customer Retentions AdvisorLocation: Altrincham Hours: Mon-Fri between 8am-6pm and Sat 9am-5.30pmSalary: £26,228 + bonus + great benefitsThis is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Working at their Altrincham office.Do you have proven experience in a customer-facing, sales or retention role?Can you handle high volumes of inbound/outbound calls?Have you proactively contacted existing customers to ensure continuing customer satisfaction?The Role of a Customer Retentions AdvisorHandle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.Negotiate and Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.Target Driven: Achieve and exceed individual and team retention targets.Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking ForExperience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role.Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.Technical Skills: ..... full job details .....