https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--bb69da0f-5bd5-459f-8675-c8858a290236 RSS feed for Customer Retentions Advisor at CCA Recruitment Group. en-gb Wed, 10 Jun 2026 11:32:18 GMT https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--bb69da0f-5bd5-459f-8675-c8858a290236 https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--bb69da0f-5bd5-459f-8675-c8858a290236 Mon, 08 Jun 2026 23:00:00 GMT Location: Hale | Salary: £26225 - £26228/annum OTE £40,000 + great benefits | Type: Permanent | Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: -26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with fee... Permanent