https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--47b1586f-332d-4509-9f9b-48019fad5dc5 RSS feed for Customer Retentions Advisor at CCA Recruitment Group. en-gb Sun, 28 Jun 2026 23:31:52 GMT https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--47b1586f-332d-4509-9f9b-48019fad5dc5 https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--47b1586f-332d-4509-9f9b-48019fad5dc5 Sat, 27 Jun 2026 11:52:07 GMT Location: Altrincham | Salary: 26225.00-26225.00 Annual | Type: Permanent | Role: Customer Retentions AdvisorLocation: Altrincham (hybrid working 2/3 days per week in office)Hours: Mon-Fri between 8am-6pm and Sat 9am-5.30pmSalary: £26,228 + bonus + great benefitsThis is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office.Do you have proven experience in a customer-facing, sales or retention role?Can you handle high volumes of inbound/outbound calls?Have you proactively contacted existing customers to ensure continuing customer satisfaction?The Role of a Customer Retentions AdvisorHandle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.Negotiate and Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.Target Driven: Achieve and exceed individual and team retention targets.Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We... Permanent