https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--2c12c66b-362c-46fb-9c61-550662567746 RSS feed for Customer Retentions Advisor at CCA Recruitment Group. en-gb Wed, 10 Jun 2026 14:47:46 GMT https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--2c12c66b-362c-46fb-9c61-550662567746 https://jobs.co.uk/job/customer-retentions-advisor-cca-recruitment-group--2c12c66b-362c-46fb-9c61-550662567746 Wed, 10 Jun 2026 11:52:07 GMT Location: Manchester | Salary: 26225.00-26225.00 Annual | Type: Permanent | Role: Customer Retentions AdvisorLocation: Altrincham (hybrid working 2/3 days per week in office)Hours: Mon-Fri between 8am-6pm and Sat 9am-5.30pmSalary: 26,228 + bonus + great benefitsThis is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office.Do you have proven experience in a customer-facing, sales or retention role?Can you handle high volumes of inbound/outbound calls?Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions AdvisorHandle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.Negotiate and Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.Target Driven: Achieve and exceed individual and team retention targets.Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We... Permanent