Customer Retention Specialist, Fixed Term Contract

SCUK Customer Retention Specialist, Fixed Term Contract Country: United Kingdom The Customer Retention Specialist is responsible for engaging with customers who may be considering leaving, settling their agreement early, or experiencing financial difficulty. The role focuses on understanding each customer''s individual circumstances and delivering tailored solutions that support the best possible customer outcome, including refinancing options, agreement restructuring, and long-term affordability support. By helping customers find suitable and sustainable solutions, the role aims to retain customers within their motor finance journey while supporting the commercial objectives of the business. This role requires a balance of customer focus, commercial awareness, empathy, and strong negotiation skills to achieve fair and positive outcomes for both the customer and the business, while promoting responsible and sustainable lending. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Please note the closing date for this role will be, end of day, 16th June 2026 Responsibilities will include: Proactively connect with customers who:Are considering early settlement, Voluntary Termination or refinancing externallyAre approaching the end of their PCP agreement and considering handing the vehicle back Understand customer circumstances through effective questioning and active listening Offer appropriate ..... full job details .....