Customer Retention Specialist

The Role: We''re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you''ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us.A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.You''ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation.This role can be based fully remote or from our Aylesbury, Buckinghamshire office once a week (every Wednesday).The start date for this role is August 2026 and you will be required to attend a two week, in office induction when you start (accommodation provided for remote workers).You must be able to commit to these arrangements and start date in order to be considered for this role.What you''ll be doing: Handle all retention and renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.Objection handling including but not limited to; policy cancellations, ..... full job details .....