Customer Retention Manager

Customer Retention Manager 12 Month Fixed Term Contract Are you an experienced manager with a passion for customer service and developing high-performing teams?We''re looking for a Customer Retention Manager to lead a growing team of 7, including two team leaders, within our client''s Sales department. This team is dedicated to keeping customers engaged and loyal as they reach the end of their finance agreements.The team''s focus is now shifting to include outbound activity alongside inbound, with plans to increasingly support customer retention efforts from the dealer side.Experience in the Financial Services or Automotive sector would be a real advantage, but strong leadership skills are key.What You''ll Be Doing:Lead, coach and support the team.Guide the team through a mix of inbound and outbound activity focused on customer loyalty and retention.Support teams in providing tailored solutions to customers reaching the end of their finance agreements.Identify and implement ways to improve customer satisfaction and retention.Work collaboratively with internal departments and dealerships to ensure a smooth customer experience.What We''re Looking For:Proven experience managing teams, ideally with experience leading team leaders or supervisors.Strong leadership, coaching and people development skills.Background in automotive or financial services is a plus.Comfortable working in a dynamic environment with both inbound and outbound operations.A proactive, customer-centric ..... full job details .....