Customer Retention Manager

Customer Retention ManagerHours - Monday - Friday Salary - Up to £32,000 per annumLocation - Northampton We''re working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more. You''ll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, you''ll play a central role in delivering a best-in-class customer experience.What You''ll Be DoingBuild strong relationships with key B2B clientsMonitor customer performance, orders, and KPIsPrepare reports, insights, and meeting materialsSupport contract renewals and customer communicationsWork closely with sales, operations, and supply chain teamsProactively resolve issues and improve customer satisfactionWhat We''re Looking ForExperience in customer service, retention, or account management (B2B preferred)Strong analytical mindset with attention to detailConfident communicator who enjoys client interactionHighly organised with the ability to manage multiple prioritiesComfortable using CRM systems and reporting toolsA proactive, solution-focused attitudeWhat''s in It for YouOpportunity to work with international clients across EuropeOccasional travel and client interactionA collaborative, supportive team cultureReal ownership and the chance to make a differenceIf you enjoy building relationships, working with ..... full job details .....