Customer Retention Executives x 6

Customer Retention Executives x6 Birmingham (Central Location) Up to 30,000 p.a. +uncapped bonus (OTE c 33,000+) Start date 13th July Do you thrive on turning challenging conversations into long-term customer relationships? Are you a confident communicator who enjoys influencing outcomes and delivering solutions? Would you like to join a growing organisation where your success is recognised and rewarded? The Company: We are excited to be working exclusively with our client, who is an ambitious, market-leading organisation experiencing an exciting period of growth and transformation. With a strong reputation for delivering exceptional customer experiences, they are investing heavily in their people, systems and future growth plans. As part of a newly expanding retention team, they are seeking commercially minded Customer Retention Executives who are passionate about customer service and skilled at building lasting customer relationships. Role and Responsibilities of the Customer Retention Executives: Take ownership of a portfolio of customer accounts, proactively identifying opportunities to strengthen engagement and maximise customer loyalty. Use a consultative approach to uncover customer needs, understand challenges and deliver commercially beneficial solutions. Manage inbound and outbound customer conversations, confidently influencing positive outcomes through effective communication. Work towards individual and team performance targets, contributing to overall ..... full job details .....