https://jobs.co.uk/job/customer-retention-and-renewals-adviser-office-angels--c6de1bdb-ce6c-4c55-b533-97c4d2382748 RSS feed for Customer Retention and Renewals Adviser at Office Angels. en-gb Sat, 29 Aug 2026 18:23:07 GMT https://jobs.co.uk/job/customer-retention-and-renewals-adviser-office-angels--c6de1bdb-ce6c-4c55-b533-97c4d2382748 https://jobs.co.uk/job/customer-retention-and-renewals-adviser-office-angels--c6de1bdb-ce6c-4c55-b533-97c4d2382748 Sat, 29 Aug 2026 11:53:33 GMT Location: Gateshead | Salary: 31734.00-31734.00 Annual | Type: Permanent | Customer Retention and Renewals AdviserGateshead Full-Time Office-Based 31,734 Basic Salary + Bonus (OTE 37,734)About the RoleWe''re looking for a Customer Retention and Renewals Adviser to join a successful and growing organisation supporting customers across the UK.This is a relationship-focused role where you''ll manage existing customer accounts, guide customers through the renewal process and help maximise retention. You''ll build long-term relationships, manage a portfolio of renewal opportunities and ensure customers continue to gain value from the services they use.Customer retention is at the heart of this role.You''ll regularly speak with customers about upcoming renewals, discuss any concerns they may have and explore the reasons they may be considering non-renewal. We''re looking for someone who can ask the right questions, confidently handle objections and identify opportunities to retain customer business where appropriate.This is not a call centre role. Instead, you''ll work consultatively with customers, taking ownership of renewal conversations, building trusted relationships and delivering an excellent customer experience while achieving retention objectives.If yo... Permanent