https://jobs.co.uk/job/customer-retention-amp-renewals-adviser-office-angels--4e94dc01-6a8b-459f-a457-046ae2efb815 RSS feed for Customer Retention & Renewals Adviser at Office Angels. en-gb Fri, 28 Aug 2026 21:04:49 GMT https://jobs.co.uk/job/customer-retention-amp-renewals-adviser-office-angels--4e94dc01-6a8b-459f-a457-046ae2efb815 https://jobs.co.uk/job/customer-retention-amp-renewals-adviser-office-angels--4e94dc01-6a8b-459f-a457-046ae2efb815 Thu, 27 Aug 2026 23:00:00 GMT Location: Gateshead | Salary: £31734 - £37734/annum pension + holiday + benefits | Type: Permanent | Customer Retention & Renewals Adviser Gateshead | Full-Time | Office-Based | -31,734 Basic Salary + Bonus (OTE -37,734) About the Role We''re looking for a Customer Retention & Renewals Adviser to join a successful and growing organisation supporting customers across the UK. This is a relationship-focused role where you''ll manage existing customer accounts, guide customers through the renewal process and help maximise retention. You''ll build long-term relationships, manage a portfolio of renewal opportunities and ensure customers continue to gain value from the services they use. Customer retention is at the heart of this role. You''ll regularly speak with customers about upcoming renewals, discuss any concerns they may have and explore the reasons they may be considering non-renewal. We''re looking for someone who can ask the right questions, confidently handle objections and identify opportunities to retain customer business where appropriate. This is not a call centre role. Instead, you''ll work consultatively with customers, taking ownership of renewal conversations, building trusted relationships and delivering an excellent customer experience while achievi... Permanent