Customer Response Supervisor

Are you an experienced leader in responsive repairs and maintenance, passionate about driving high performance and exceptional customer satisfaction£ This could be the opportunity you’ve been looking for.
We’re seeking a Customer Response Supervisor to lead a designated team of trade professionals in delivering a high-quality, cost-effective, and customer-focused repairs service within a defined geographical area.

What You’ll Be Doing:

- Leading a customer-obsessed, high-performing team aligned to company values.
- Overseeing the daily delivery of responsive repairs and maintenance services.
- Monitoring performance and productivity against targets, taking swift action where needed.
- Managing a reactive maintenance budget of approximately £900k.
- Handling customer feedback and complaints with professionalism and a resolution-first mindset.
- Ensuring full compliance with health and safety regulations and internal processes.
- Supporting and managing specialist contractors, monitoring quality and adherence to SLAs.
- Providing out-of-hours support via a rota system as needed.

What We’re Looking For:

- Proven leadership experience in a reactive maintenance or property services environment.
- Strong knowledge of repairs diagnostics, cost control, and compliance standards.
- Background in managing mobile trade teams (approx. 10–20 operatives).
- Construction or trade-related qualification, and a valid HandS certification (e.g., SSSTS, SMSTS, IOSH).
- Excellent communication skills with a solution-driven and collaborative approach.
- Commercial awareness and the ability to interpret operational and financial data.
- Strong IT skills with experience using repair management and workforce planning systems.

This is a fantastic opportunity to make a meaningful impact in a fast-paced environment where customer satisfaction and team performance go hand-in-hand.
Interested£
Apply now and bring your leadership to a team that makes a real difference every day.