Customer Resolutions Specialist

Customer Resolutions Specialist (Complaints) Location: Altrincham (Fully Office Based) Salary: 26,228 + Bonus (up to 1,200 per year) + Excellent Benefits Hours: 37.5 hours per week Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeksResolving Problems. Restoring Trust. Making Every Outcome Count.This is an opportunity to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes.As a Customer Resolutions Specialist, you''ll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you''ll play a key role in ensuring every customer receives a professional, empathetic, and effective service.We''re looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about delivering excellent customer outcomes.About the Role As part of the Customer Resolutions team, you''ll manage a range of customer complaints from initial investigation through to resolution. You''ll review customer interactions, gather evidence, liaise with internal departments, and make balanced decisions that are fair, compliant, and customer-focused. No two cases are the same, making this an ideal role for someone who enjoys variety, critical thinking, and taking ownership of challenging situations.Key ResponsibilitiesInvestigate customer complaints and ..... full job details .....