https://jobs.co.uk/job/customer-resolutions-specialist-cca-recruitment-group--3ba19499-026b-477e-ba96-4f494da57a56 RSS feed for Customer Resolutions Specialist at CCA Recruitment Group. en-gb Thu, 09 Jul 2026 04:34:45 GMT https://jobs.co.uk/job/customer-resolutions-specialist-cca-recruitment-group--3ba19499-026b-477e-ba96-4f494da57a56 https://jobs.co.uk/job/customer-resolutions-specialist-cca-recruitment-group--3ba19499-026b-477e-ba96-4f494da57a56 Tue, 07 Jul 2026 23:00:00 GMT Location: Altrincham | Salary: £26228/annum + Bonus £1200 per annum | Type: Permanent | Customer Resolutions Specialist (Complaints) Location: Altrincham (Fully Office Based) Salary: -26,228 + Bonus (up to -1,200 per year) + Excellent Benefits Hours: 37.5 hours per week Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeks Resolving Problems. Restoring Trust. Making Every Outcome Count. This is an opportunity to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes. As a Customer Resolutions Specialist , you''ll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you''ll play a key role in ensuring every customer receives a professional, empathetic, and effective service. We''re looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about delivering excellent customer outcomes. About the Role As part of the Customer Resolutions team, you''ll manage a range of customer complaints from initial investigation through to resolution. You''ll review customer interactions, gather evidenc... Permanent