https://jobs.co.uk/job/customer-resolutions-manager-evlo--e21de51b-0467-4eb7-b5b4-c2d76becb83c RSS feed for Customer Resolutions Manager at Evlo. en-gb Fri, 02 Oct 2026 16:49:21 GMT https://jobs.co.uk/job/customer-resolutions-manager-evlo--e21de51b-0467-4eb7-b5b4-c2d76becb83c https://jobs.co.uk/job/customer-resolutions-manager-evlo--e21de51b-0467-4eb7-b5b4-c2d76becb83c Fri, 02 Oct 2026 11:53:36 GMT Location: Wakefield | Salary: 10000-500000 Annual | Type: Permanent | We have a great opportunity for a Customer Resolutions Manager to assist the Senior Customer Resolutions Manager and Head of Compliance in the operation of the Evlo Complaints Function, ensuring all activities are compliant with FOS complaint handling rules and FCA guidelines. You will oversee and manage the complaints process and ELL database, ensuring consistent responses and adherence to timelines, and acting as a key point of contact for new complaints into Evlo. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key. The Role The role is a remote position with visits to branches when necessary and regular, in-person team meetings. What you''ll be doing: Prepare, review and agree responses to complainants Demonstrate excellent customer service skills and knowledge To understand, commit and participate fully in managing service beyond customer''s expectations ... Permanent