Customer Resolution Team Mananger

Customer Resolution Team Manager Stratford-upon-Avon 40 hours per week (Monday to Friday) £30,000 per annum About the Company Our client is a leading UK provider of field service solutions, delivering external agency services primarily to the utilities sector. With a strong focus on compliance and customer satisfaction, they offer a dynamic and professional environment from their Head Office based in Warwickshire. Role Overview A fantastic opportunity has arisen for a confident, enthusiastic, and motivated individual to join the operational management team as a Customer Resolution Team Manager. You will be responsible for managing a team of 6 8 staff who support customers facing challenges with account resolutions and payment arrangements. This role requires strong leadership skills, the ability to drive performance, and a customer-focused approach to ensure all client and internal service standards are met. You ll also contribute to continuous improvement through project work and process development. Key Responsibilities Lead, motivate and support a team to achieve service levels and performance targets. Oversee daily work allocation and monitor completion in line with client and internal requirements. Conduct regular coaching sessions, one-to-ones, and team meetings. Monitor and support inbound and outbound call activity, handling customer interactions when needed. Perform quality checks, including call audits, and provide feedback to ensure consistent service ..... full job details .....