https://jobs.co.uk/job/customer-resolution-specialist-axon-moore--d59ce144-69e1-4bab-9132-646dd278a6a4 RSS feed for Customer Resolution Specialist at Axon Moore. en-gb Thu, 02 Jul 2026 23:48:11 GMT https://jobs.co.uk/job/customer-resolution-specialist-axon-moore--d59ce144-69e1-4bab-9132-646dd278a6a4 https://jobs.co.uk/job/customer-resolution-specialist-axon-moore--d59ce144-69e1-4bab-9132-646dd278a6a4 Wed, 01 Jul 2026 23:00:00 GMT Location: Manchester | Salary: £30000 - £35000/annum | Type: Permanent | Central Manchester | Hybrid (3 days in the office) | -30,000 - -35,000 Axon Moore is currently partnering with a high growth financial services business in central Manchester business looking to recruit a-Customer Resolution Specialist. This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending. With approximately 70% of the role focused on complaints, we''re looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience. What you''ll be doing: Managing complaints from receipt through to resolution. Investigating cases, reviewing evidence and gathering information from multiple sources. Drafting clear, professional and customer-focused final responses. Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures. Identifying trends and root causes to support ongoing business improvements. Supporting initiatives to reduce complaint lead times and improve customer outcomes. H... Permanent