https://jobs.co.uk/job/customer-resolution-specialist-aocom--8461950d-a1d9-4a89-a2e8-e4c500c0bc25 RSS feed for Customer Resolution Specialist at AO.com. en-gb Sat, 22 Aug 2026 03:27:16 GMT https://jobs.co.uk/job/customer-resolution-specialist-aocom--8461950d-a1d9-4a89-a2e8-e4c500c0bc25 https://jobs.co.uk/job/customer-resolution-specialist-aocom--8461950d-a1d9-4a89-a2e8-e4c500c0bc25 Fri, 21 Aug 2026 11:52:22 GMT Location: Crewe | Salary: 24941.00-24941.00 Annual | Type: Permanent | About The RoleMaking customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we''ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.Salary: £24,940.50 per annumShift pattern: 5 days out of 7 Hours: 37.5 per week (between 8am and 8pm)Job type: Full time and permanent contractLocation: Weston Road Crewe, Cheshire,CW1 6GHHere''s What You Can Expect To Be DoingYou will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you''ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for ... Permanent