Customer Resolution

Reed Business Support are thrilled to be supporting a well-established financial services organisation in the recruitment of Complaints Handler positions based in Caerphilly. This is an exciting opportunity to join a newly formed Customer Experience team within a highly regulated environment, helping to shape and enhance the customer complaints function. What you''ll be doing: Manage customer complaints through the full end-to-end process. Investigate complaints thoroughly and fairly in line with regulatory requirements. Identify and support vulnerable customers appropriately. Maintain accurate complaint records and documentation. Review customer interactions and account information to support investigations. Share knowledge, insights and best practice to support continuous improvement. What you''ll need: A minimum of three years'' complaints handling experience. Previous experience working within financial services. Strong understanding of regulatory requirements and customer outcomes. Experience managing complaints from receipt through to resolution. Ability to identify and support vulnerable customers. Experience within banking, lending, credit, finance or other regulated financial products would be advantageous. What you''ll get: 25 days annual leave plus bank holidays. Workplace pension scheme. Birthday day off. Refer-a-friend scheme. Cycle to Work scheme. Electric vehicle scheme. Eye care voucher scheme. ..... full job details .....